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Privacy Policy

We believe in transparency. Here is how we handle your data when you use Solar Panel Helper to plan your energy future.

Last updated: December 16, 2025

1. Introduction

Welcome to Solar Panel Helper ("we," "our," or "us").

GlobalSunHub is an informational platform designed to help users explore, compare, and plan solar energy systems, including solar panels, inverters, and system configurations.

This Privacy Policy explains how we collect, use, and protect your information when you use our website, calculators, and comparison tools.

We are not a solar equipment seller, installer, or financial advisor. Our goal is to support informed decision-making through transparent data and tools.

2. Information We Collect

We collect information only when it is necessary to provide or improve our services.

Information you may voluntarily provide:

  • Email address (support requests, feedback)
  • Location or region (for solar potential estimation)
  • System preferences (panel type, inverter type, estimated consumption)

Automatically collected information:

  • Device and browser type
  • Approximate location (country / region)
  • Pages visited and feature usage
  • Anonymous analytics data

3. How We Use Your Data

We use collected data strictly to:

  • Calculate solar system compatibility and estimates.
  • Improve calculator accuracy and user experience.
  • Respond to support requests.
  • Analyze aggregated usage trends.

We do NOT:

  • Sell personal data.
  • Use your data for targeted advertising.
  • Share data without explicit user action.

4. Cookies & Tracking

We use cookies and similar technologies to ensure the proper functioning of this website and, with your consent, to collect anonymous usage statistics.

Essential cookies

These cookies are required for basic website functionality and cannot be disabled. This includes cookies and similar technologies used for secure payment processing via our payment provider Paddle, such as fraud prevention and 3D Secure authentication.

Analytics cookies

With your permission, we use Firebase Analytics (provided by Google) to understand how visitors interact with Global Sun Hub. These cookies help us analyze website usage and improve our services. Analytics cookies are only set after you provide consent.

We do not use advertising, remarketing, or cross-site tracking cookies.

You may accept or reject analytics cookies through the cookie banner or change your choice at any time via the “Cookie Settings” link on the website.

Cookie NameProviderPurposeExpiry
gsu_cookie_consentGlobalSunHubStores your cookie consent preference (granted/denied).180 days
_gaGoogle Analytics (Firebase)Distinguishes unique users and calculates visitor, session, and campaign data.2 years
_ga_*Google Analytics (Firebase)Used to persist session state and measure page views.2 years
_gidGoogle Analytics (Firebase)Stores and updates a unique value for each page visited.24 hours
About Firebase Analytics: Firebase uses cookies to help analyze site traffic. Information collected by these cookies is transmitted to Google. You can opt-out of analytics via your browser settings or our cookie consent banner.

5. Data Sharing & Installers

GlobalSunHub follows a strict opt-in approach.

We may share limited project information with solar installers ONLY if you explicitly request installer contact.

Shared data may include:

  • Location / region.
  • System size estimate.
  • Contact details you provide.

6. Data Security

We apply reasonable technical and organizational measures to protect stored information.

However, no online system is 100% secure. You use the Service at your own risk.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Withdraw consent.
  • Ask how your data is used

8. Payments

We use Paddle.com as our payment processor. Paddle processes payment-related information on our behalf and acts as the merchant of record.

9. Contact Us

If you have any questions regarding this Privacy Policy, data usage, or your rights, contact us:

GlobalSunHub Privacy Team

Email: globalsunhub@gmail.com

Project: GlobalSunHub